How Our Legal Position Applies
Legal clarity starts with knowing when our terms apply: when you create an account, log in, use the wallet, contact support, or ask us to update your profile record. We write these terms for Indonesia customers, including you if you manage your account from Semarang, but
-
1
access is not automatic; it depends on local law and is available only where local law permits. Your payment route also creates legal records, so DANA, OVO, GoPay, and QRIS activity may be checked against your account name, transaction time, device session, and wallet balance. If
-
2
a dispute appears, we look at the account step involved, such as Profile > Verification or Wallet > Transaction History, before giving a written reply.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.